General Policy

1. When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other relevant laws regarding the sale and delivery of the purchased product.

3. Shipping costs for the product shipment will be paid by the buyers, if not included the price.

4. Each purchased product will be delivered to the buyer or the person/organization at the address indicated by the buyer, provided it does not exceed the legal period of 30 days. If the product is not delivered within this period, buyers can terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, along with any warranty certificate, user manual, and other documents, if applicable.

6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation and must refund the total amount to the buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

1. If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

1. If it is determined after the product is delivered that the buyer's credit card was used unlawfully by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.

If the Product Cannot Be Delivered on Time Due to Unforeseen Reasons:

1. If unforeseen circumstances arise that the seller cannot foresee and the product cannot be delivered on time, the situation is notified to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the order is canceled, the payment will be refunded in cash within 14 days if the payment was made in cash. If the payment was made by credit card, the product price will be refunded to the bank within 14 days of cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

1. The buyer must inspect the contractual goods/services before accepting them and not accept any damaged or defective goods/services (such as crushed, broken, or torn packaging) from the cargo company. The received goods/services will be deemed to be undamaged and in good condition. After delivery, the buyer must carefully protect the goods/services. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

1. The buyer can exercise the right of withdrawal within 14 (fourteen) days from the delivery date of the purchased product to the buyer or the person/organization at the address indicated, without assuming any legal or criminal liability and without providing any justification, by notifying the seller through the following contact information.

CONTACT INFORMATION FOR THE SELLER'S WITHDRAWAL RIGHT NOTIFICATION:

COMPANY NAME/TITLE: SELF TEXTILE LTD CO ADDRESS: EMAIL: PHONE: FAX:

PERIOD OF THE RIGHT OF WITHDRAWAL:

1. If the purchased item is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts that have started with the consumer's approval before the withdrawal period ends.

2. The costs arising from the exercise of the right of withdrawal belong to the seller.

3. To exercise the right of withdrawal, the seller must be notified in writing via registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used within the scope of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

1. The invoice of the product delivered to the third party or the buyer (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of institutions cannot be completed without issuing a return invoice.)

2. The return form and the products to be returned must be delivered complete and undamaged, along with their box, packaging, and standard accessories, if any.

RETURN CONDITIONS:

1. The seller is obliged to return the total amount and the documents that put the buyer under debt to the buyer within 10 days from the receipt of the withdrawal notification and to accept the return of the goods within 20 days.

2. If the value of the goods decreases due to the buyer's fault or if the return becomes impossible, the buyer is obliged to compensate the seller's damages to the extent of the buyer's fault. However, the buyer is not responsible for changes and deteriorations in the goods or products due to proper use within the right of withdrawal period.

3. If the amount utilized from the campaign falls below the campaign limit amount due to the exercise of the right of withdrawal, the discount amount utilized within the campaign is canceled.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

1. Goods prepared in line with the buyer's wishes or clearly personal needs and not suitable for return, underwear bottoms, swimwear and bikini bottoms, make-up materials, single-use products, goods that are in danger of rapid deterioration or likely to expire, products that are not suitable for health and hygiene if the packaging is opened by the buyer after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, periodicals such as newspapers and magazines, other than those provided under the subscription agreement, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the buyer, cannot be returned as per the Regulation. Also, the right of withdrawal cannot be exercised for services that have been started with the consumer's approval before the withdrawal period ends as per the Regulation.

2. For cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, and tapes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, intact, and unused.

DEFAULT AND LEGAL CONSEQUENCES:

1. If the buyer defaults on payment transactions made with a credit card, they accept, declare, and undertake that they will pay interest under the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the costs and attorney fees from the buyer, and in any case, if the buyer defaults on the debt, the buyer accepts to pay the seller's damages and losses due to the delayed performance of the debt.

DEFAULT AND LEGAL CONSEQUENCES:

1. You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our accounts at ............, ........., bank (TL).

2. You can use your credit cards online through our website, benefiting from single payment or online installment options for all types of credit cards. In online payments, the amount will be charged to your credit card at the end of your order.